What do I do if my vehicle is damaged upon delivery?

When you receive your vehicle please ensure you inspect it closely during the handover process and confirm any damage with the delivery driver, ensuring it is recorded on the handover documentation.

Please contact us on 0344 463 2900 or smecustomerservice@novunavehiclesolutions.co.uk to notify us of the damage and we will make the necessary arrangements.

How long will it take for my vehicle to be delivered? Will my current leased car be taken away when my new car is delivered? What happens if I dispute damage costs at the time of collection?